High Hopes: Establishing Expectations and Accountability - 11/14/19 - Berks County


This session reviews six criteria for establishing effective expectations and setting goals. Attendees will learn ways to hold employees (and themselves) accountable, understand the importance of consistency and fairness, and appropriately address discipline and negative behaviors.

This class will be offered as a 2-hour live, interactive video session. Participants will be able to attend in person at PSATS or remotely from their office/home (possible simulcast options available – contact PSATS). The class is eligible for 2 PMGA credits.

DATE:       November 14, 2019


                  Berks County
                  1112 State Street
                  Mertztown, PA 19539

                 Class:   12:30 PM – 2:30 PM  


                     - Member*: $ 60.00 (individual)  (NOT eligible for Webinar PowerPass)
                     - Non-Member $ 90.00 (individual)
                   *PSATS Member = Registrant has paid current annual membership dues to PSATS or one of its professional associations (e.g., Township Emergency Management Association, Township Engineers Association, Township Planners Association, Township Solicitors Association, or the Pa. Assoc. of Zoning Officials).


Cancellations must be in writing, and can be sent to us by email to cancellations@psats.org; by fax to (717) 763-9732; or by mail to PSATS Education Program, 4855 Woodland Drive, Enola, PA, 17025. Refunds will be determined by the sent date of the notice.Refunds for cancelling a webinar at any time will be subject to a $10 processing fee. 
For classes, refunds for a cancellation sent to us between 10 and 2 business days before the class you are registered for will be subject to a $20 processing fee. Those who cancel within two business days of the class you are registered for, or do not attend, forfeit the full registration fee which, if unpaid, will be invoiced.


All sessions will be held at ADA-accessible locations. If you require alternate format, sign language, or have other needs, please contact PSATS directly.